Remote Hands

Get expert, on-site support from Deft’s experienced technicians and admins 24x7x365.

Make a request from the customer portal

Remote Hands Pricing

If you have a question or problem, our expert Remote Hands team will get back to you within 15 minutes, 24x7x365 — guaranteed. Get pricing info here.

Flat-rate tasks

to use on demand

$20/Hard drive destruction
$25/Remote reboot
$35/Reboot and console
$50/Stock OS install

Log into customer portal

Blocks of time

to use per month

$125/30 minutes
$250/1 hour

Log into customer portal

This isn’t the Remote Hands service you’re used to.

For starters, our on-site parts depot means maintenance can be done right away. You’ll also get immediate support from an actual expert who is competent in whatever you need — no phone tree purgatory here. Our techs are exceptionally skilled in everything from pulling cables to debugging kernels. And if you need to ship something to the data center, we’ll unpack, document, and securely store it for you.

Thanks for the quick turnaround on the cables. Gotta say, it’s pretty sweet having an on-site “store.”

CDW has sold multimillion-dollar cloud deals and asked Deft to do 100% of the racking, stacking, and cabling. I mean these are multimillion-dollar deals — and we trust Deft. Our engineers have come to trust Deft’s techs as much as each other. That speaks volumes.

CDW

We lean on Deft’s sales and network engineers for everything, from on-site hardware swaps to large-scale buildouts. We consider them an extension of our own staff.

You don’t have to get past the first level of BS to get support. It's immediate, it's personal, it's intelligent, and it’s my favorite part about working with Deft. They’ve been super competent for us across a wide range of issues.